City of Santa Monica Office of Performance Management


Resident Satisfaction Survey

The City of Santa Monica recently published the results of its Resident Satisfaction Survey.  This survey, conducted biennially since 1998, provides the city with input from residents on how well the City is delivering services and helps us to identify priority focus areas for residents. 

In June of 2018, the City Council approved the Framework for a Sustainable City of Wellbeing, a strategic vision for the City which organizes work around seven key outcomes : Connected and Engaged Community; Lifelong Opportunities for Personal Growth; Resilient Built and Natural Environment; A Safe Place for All; Inclusive, Affordable, and Diverse Local Economy; Physical, Mental and Environmental Health; and Reliable, Effective, and Efficient Government.

Each outcome includes metrics, which provides the structure for the City to know how well we are doing in achieving each of the outcome areas.  In the spring of 2019, the City will publish a Citywide Dashboard on its website, which will include performance data. 

For questions on the survey, please contact Tim Dodd, Chief Performance Officer, at tim.dodd@smgov.net.

Press Release

 

2018 Santa Monica Resident Satisfaction Survey

2013 Resident Satisfaction Survey

2007 Resident Satisfaction Survey